When we go out to a restaurant, Cafe or anywhere that serves our favourite meal we expect it to be cooked right and we expect the meal to be the same as it was when we last ordered it 1 week ago, 1 month ago or even 1 year ago.
Now I can understand if there is a slight discrepancy with the meal, for (e.g) no garnish or less parmesean cheese or a few extra blue berries missing on your pancakes with your golden syrup and bananas or something minor like that.
What I do not like and have had the pleasure of getting many a time when i go out, is a completely new meal in looks, size, taste, volume and sometimes even price.
Now this can either be me being a picky person because i'm a chef or the blame can be solely placed on the business. I would like to say the business is at fault because and I use this example time and time again, "McDonalds". I do not eat the stuff but they have a reputation all over the WORLD for being the SAME. If you order a Big Mac in New Yorks Time Square, I can almost guarantee you that when you order one in Japan, Alice Springs or wherever you are, that it will not only look and smell the same, but it will taste the same. Which brings me back to my point; I ordered a lovely tuscan & mushroom risotto at my favourite little club once and it was superb and very big and very tasty. I ordered the same thing 2 weeks later with friends. I got the dish in a smaller bowl, it tasted very bland, it looked like it had been through the dishwasher but yet I still paid the same amount and did not enjoy it and was not a happy chappy.
Kitchen staff will try and tell you that the regular chef was off, they are sorry and credit you a free meal or to make you another one. This shouldn't happen because in all kitchens world wide, you are shown by your head chef how to make the meal, how it is to be presented and how it should taste. You should never have a meal come out to you differently. If you do then kindly take it back and tell them its not how you got it last time and make a complaint. I can guarantee you it will come back 100 times better and the chef will take more care with the next one.
All meals as I said can have some minor discrepincies with them but when a meal you love to eat is ruined because someone doesnt take the time to make yours correctly, then you are entitled to have it made properly and get what you paid for.
My 1st chef told me that when serving a meal & plating it up, taste it! Have a look at it. If YOU would EAT it, then serve it. If you wouldn't serve it to your dog, then start again.
The customer will always wait/prefer a lovely perfectly cooked meal, leaving them happy, satisfied and wanting to come back for more, than a half assed cooked meal with no pride or care taken it. I can bet you they will never come back again if they do not get what they have paid for. After all, there are plenty other places for them to go spend their hard earned money at.
Just like in life, ''be consistant'' and everything will go according to plan.
Jase,
"Hospitality Boys"
No comments:
Post a Comment